Return Policy

Sprinks Return Policy

At Sprinks, we want you to love every product you receive. If something isn’t right, we’re here to help make it easy.

1. Change of Mind Returns

We do not accept change of mind returns on food items, edible decorations, colours, flavours, sprinkles or any consumable products.
For all non-food items (e.g. tools, cutters, moulds), change of mind returns are accepted within 14 days of delivery, provided that:

  • The product is unused and in its original packaging
  • All components are included and undamaged
  • Proof of purchase is provided

Return shipping for change of mind is at the customer’s expense.

2. Incorrect, Missing or Damaged Items

We take great care when picking and packing your order. If you receive:

  • The wrong item
  • A missing item
  • A damaged or faulty item

Please notify us within 7 days of receiving your order.
Email: info@bakegroup.com with your order number and clear photos of the issue.
We will offer one of the following depending on the situation:

  • Replacement item
  • Credit to your account
  • Refund

Sprinks covers all return or replacement shipping costs for incorrect or faulty items.

3. Faulty Goods

If a product is faulty or not fit for purpose, we will comply with all obligations under Australian Consumer Law.
Where required, we may request the item be returned for assessment.

4. Wholesale Customers

For wholesale partners (including retail stores, online stores, and distributors):

  • Please inspect all deliveries within 48 hours
  • Claims for shortages, damaged products, or packing errors must be lodged within 7 days
  • We reserve the right to decline claims made outside this period

Bulk or special-order items may not be eligible for return unless faulty.

5. Food Safety

Due to strict food-handling regulations, we cannot accept returns on any edible or food-contact products unless the product is defective or an error has occurred on our part.

6. How to Submit a Return Request

Please email shop@sprinks.com.au with:

  • Your name or store name
  • Order number
  • List of affected items
  • Clear photographs
  • A brief description of the issue

Our team will respond within 1–2 business days.

7. Refunds

Approved refunds will be processed to the original payment method.
Please allow up to 5 business days once processed.